Frequently Asked Questions

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To estimate your move we encourage you to fill out our Online quotation Form. The form is quite detailed. Alternatively – and at any time of your communicating with us – you can Give us a Call. If you live in the area, we will visit your place to evaluate the amount of inventory and packing work needed. This visit is FREE of charge and is part of our total service package. If you are outside of Ottawa Area, we will get detailed information over the phone and provide you with the quote.

Short notice is OK but depends on our truck’s availability.

We use trucks ranging from 17 to 26 feet truck. A 17-foot truck can move a 2- bedroom apartment in one trip and a 26 feet truck can move up to a 4-bedroom house. However, it depends on mover’s packing skills. Our movers pack fast. Everything has to be in the right order. We use blankets to cover your furniture and breakable items. It is very important! you pack small or fragile items in proper moving boxes.

Yes, the minimum is three or four hours

We do not recommend getting boxes from your local grocery store. These boxes are often flimsy, and many times carry insects because foodstuff surround them. Always use double corrugated boxes, not single. The stronger your boxes, the better chance your goods have surviving any mishaps, should they occur.

We are fully equipped with special blankets, dollies, ramps etc.

Items of extraordinary value such as jewelry, money, antiques and stamp collections can be included in your shipment, provided you notify OnCallMovers of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing). Payment for your move can be made by one of the following methods: cash or cashier’s check. Personal checks are not accepted.

The earlier, the better. Although the actual van assignments may not be made until a few days before your move, it’s wise to give your moving company from 4 to 6 weeks’ notice, if possible. The more lead time you can give, the more likely we will be able to meet your delivery schedule. All moving companies usually require alternate pickup and delivery dates. We’ll do our best, of course, to comply with the dates you prefer or the nearest possible alternative. You will be notified in advance of the loading date of your goods and of the estimated date of arrival. If your pickup and delivery dates are critical due to such factors as lease expiration or a real estate closing, you may choose a preferred service which will enable us to accommodate a reasonable schedule based on your specific needs. You should discuss your specific pickup and delivery requirements with your relocation counselor, who can advise you of the types and costs of services available.

 HAZARDOUS MATERIALS – items that are flammable, corrosive or explosive. Examples include: Aerosols, Fireworks, Nail Polish, Ammonia, Gasoline, Batteries, Paint, Kerosene, Lamp Oil, Pesticides, Lighter Fluid, Loaded Guns, Motor Oil.

All clothes and items must be removed from inside the furniture. This includes all desks, dressers, armoires…etc. This makes the furniture much lighter and easier to move. It also limits wear and tear to your furniture during the move. Generally, the only items of furniture that can be safely moved with items still in them are small light pieces of furniture containing very light belongings inside (sweaters, shirts, blouses, lingerie). Be careful NOT to leave fragile items and anything that might spill or leak. If clothes or other items have not been removed prior to the move, movers might ask you to remove them on the day of the move.

These are just approximate times; each move is different and please use this as a guide:


Junior 1 Bedroom Apt.(1 person) 2 to 4 hrs – 2 movers
1 Bedroom Apt.(1 person) 4h to 6h – 2 movers
1 Bedroom Apt.(2 person) 5h to 7h – 2 movers
2 Bedroom Apt.(2 person) 7h to 8h – 2 movers
2 Bedroom Apt. (family) 6h to 8h – 2 movers
2 Bedroom House 8h to 9h – 2 movers
3 Bedroom House 9h to 12h – 2 movers
4 Bedroom House up to 12h Call for details

We at OnCall-Ottawa Movers will always honor our moving commitments regardless of weather. Unpredictable weather might slow down the job.

Most if not all movers carry a large assortment of boxes and materials to pack the contents of your home. These boxes are not free. Movers pay for them and will usually charge you a discounted rate should you decide to move with them. However, if you want to pack your own stuff before the move, you can order packing supplies through us.

If there is a choice, most moving companies suggest you avoid the summer, beginning or end of the month or winter holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.

Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. Be sure to select a sturdy container with a lid. Place a 2- or 3-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective “padded nest.” Pack the heaviest items on the bottom, empty ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton “Fragile” and list the contents on the outside. OnCall-Ottawa Movers does not take responsibility for poorly packed items in case of any damage.

OnCall-Ottawa Movers cannot accept responsibility for safely moving your plants because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car.

OnCallMovers does not move Pets.

We will stand by our quote: given that the information received from you is accurate. Deposit is nonrefundable upon cancellation but may be applied to a future booking if more than 14 days’ notice is given. Deposit will only be applied to moves re-booked within 30 days.

Cash or certified check.

You can call us 9AM to 6PM and 7 days

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